Ordering procedure

1. Placing your order

In order to properly process your order, we have to receive it via email or telephone with provided delivery date, location and contact information. Please send your order at least 3 days before the set delivery date, if possible.

2. Overview of your order by our experts

At this stage we will overview your order for availability of products and discuss your requests. We are aware of the importance of timely delivery, and we always discuss the approximate time of delivery. Our professional staff will contact you directly in order to talk about your requests. Your order will be adjusted your requirements. The products that are not listed in our catalog are available on request.

3. Packing your order

Your order will be packed and, depending on the destination, ready for air or road transport. We pay great attention to packing your products in order to insure a perfect delivery. We have vehicles with controlled temperature and thermal boxes for cooled and frozen products in order to preserve their freshness during transport. After the delivery, we collect the thermal boxes for reuse and recycling. In this process we try to act as environmentally friendly as possible.

4. Delivery

We will always contact you in order to discuss your experience and insure that you are 100% satisfied with the delivered products.